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Customer Service

Shipping & Delivery

We ship exclusively via FedEx and USPS. Please note: Fedex does not deliver to PO Boxes
Under normal circumstances, most orders ship out within 24-48 hours. However, due to large order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible.

Overnight shipping
If an overnight shipping order is placed after 2PM PST it will be processed the next business day
If an Overnight order is placed on a Friday it will be delivered on Monday (FedEx does not deliver on the weekends)

Returns & Replacements

Online Store Returns Policy
We offer a 30-day Money back guarantee on all of products.  After the 30-day period, all products will be handived under the warranty policy.

  • All returnscovered under our 30-day return period are subject to the following.
    • A Return Merchandise Authorization (RMA) number issued by Visiontek must accompany all returns.
    • RMA numbers must be obtained no later than 30 days from the date the product was purchased.
    • All RMA numbers are valid for 10 days from the date of issuance.
    • All products must be returned in like-new condition, including original packaging, all documentation and accessories.  Charges will be applied for all missing accessories or parts.
  • All returned products will be thoroughly inspected upon receipt in accordance with our inspection criteria and a determination will be made if eligibility requirements are met for refund or replacement.

    The following criteria will be followed in rejecting returns and refusing credit:

    • Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering.
    • Products with any standard certification labels removed
    • Products or packages with barcode label removed.
  • All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
  • Please allow 2-3 business days for all refunds